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eCommerce Terms & Conditions

This page (together with the documents referred to in it) tells you the terms and conditions on which we supply any of the products (the “Products”) listed on our website www.latchways.com (the “Site”) to you. Please read these terms and conditions carefully before ordering any Products from the Site.

These terms and conditions do not affect any of your statutory rights. However, it is important that you should understand that by ordering any of our Products from the Site you agree to be bound by these terms and conditions. You should print a copy of these terms and conditions for future reference.

1. INFORMATION ABOUT US

www.latchways.com is a site owned by Latchways plc an English company registered in London. The main trading address for this website is situated at the registered office, Hopton Park, Devizes, Wiltshire, SN10 2JP and Latchways VAT number is 357 5588 08.

2. ACCESS TO THE SITE

For the terms relating to the use of the website (including our intellectual property and trademark rights) and our privacy policy please refer to www.latchways.com/policiesWebsite Usage Terms and Conditions”.

3. YOUR STATUS

By placing an order through the Site you warrant that:

  1. You are legally capable of entering into binding contracts and
  2. You are at least 18 years of age

4. HOW THE CONTRACT IS FORMED BETWEEN US

A legally binding contract will be formed between us when

  1. you have confirmed to us that you wish to proceed with the purchase of one or more Products, and
  2. we have confirmed to you that we will sell the Product(s) to you and
  3. we have received payment of the price and any additional monies.
    When your order has been completed you will receive confirmation of the Product(s) ordered, the price paid, the estimated delivery date and your allocated order number. If you wish to amend any part of your order once it has been accepted and payment has been made then you will need to contact us by one of the following methods:
    1. Email: onlineorders@latchways.com
    2. Telephone: +44 (0) 1380 732700
    3. Post: Latchways plc, Hopton Park, Devizes, SN10 2JP, UK

We may decline to sell any product to you for any reason. We are not obliged to tell you the reason for our decision.

5. PRICING AND AVAILABILITY

As we proceed with your order you will receive a prompt from us if the Product you wish to order is no longer available. We may offer you the opportunity to purchase a Product of at least equivalent specification and value, to the one you have attempted to order. This will not happen if the Product you are trying to order is temporarily out of stock.

Prices are liable to change at any time but changes will not affect orders in respect of which we have already sent you a confirmation of order.

Prices are exclusive of VAT and delivery. The end customer is the importer of record

6. PAYMENT

Latchways use PayPal to provide the highest level of security for payments processed through this store. PayPal ensures your security by encrypting the connection when transmitting banking information on the network, and by safeguarding your financial data throughout the ordering and payment process.

Please note that if the security department suspects fraud, we have the right to cancel the transaction for security reasons. In most cases, you will be notified of authorisation or fraud issues, if they occur, before you complete the check-out process.

Orders from the Latchways online store may be paid using credit card, debit card, or PayPal. Your credit card data is only sent securely to PayPal and is not seen by Latchways plc. For details of PayPal security see www.paypal.com/security.

7. DELIVERY

We can only deliver to the countries shown in the shipping address of the checkout page. Contact Latchways for alternative means of purchase for delivery to other countries.

An estimated delivery date for the product will be advised to you when you receive your order confirmation.

We will require a signature at the time of delivery of the Product(s). If the purchaser is not present a person over the age of 18 years of age with authority of the purchaser must be available to accept delivery. If we are unable to make the delivery of the Product(s) on the agreed date because there is nobody at home then we will leave a card confirming that we have attempted delivery. It will then be your responsibility to contact us to arrange a new delivery date.

When it has not been possible to deliver the Product(s) due to no fault of on our part we reserve the right to make a charge for any further attempt to deliver the Product(s). We will agree the amount of the charge any payment with you prior to attempting any further delivery of the Product(s).

8. CANCELLATION AND RETURN

You can cancel or exchange your order at any time before or up to 7 (seven) days after delivery of the Product(s). If you wish to cancel or exchange your order you must give us clear written instructions that you wish to do so either by email or by writing to the address stated in paragraph 4 above.

If you wish to cancel or exchange your order within 7 (seven) days of the Product(s) being delivered to you because you have changed your mind or the sizing is incorrect, it will be your responsibility to request the collection of the Product(s) by us from you. The Product(s) must be complete, unused and in the same condition as when delivered. If you remove the Product(s) from any packaging you must have done so without damaging or marking the Product(s). Any accessories provided must be returned with the Product(s).

If you cancel your order before the Product(s) have been delivered to you then we will refund to the card with which you made payment the amount of the price you have paid less any delivery charges incurred.

In the case of cancellation or exchange we must authorise and arrange collection of the Product(s). We will charge you the sum of £25.00 (Twenty five pounds Sterling) inclusive of VAT to cover the costs that we will incur in recovering the Product(s) from you. We will refund to the card with which you made payment less the cost of delivering the Product(s) to you (a maximum charge of £25.00 inclusive of VAT) and less the cost of collecting the Product(s) from you. If you wish to return the Product(s) to us because of a defect or because of damage to the Product(s) you must arrange the collection of the Product(s) with us. We will examine the Product(s) and will either issue you with a replacement of equal specification and value or we will process a refund of the price paid for the Product, including delivery cost, if we agree that defect or damage is our responsibility.

We cannot cancel your order if you are unable to provide us with proof of purchase or if we believe that you have made use of the Product(s).

9. ELECTRONIC COMMUNICATION

Applicable UK and EU laws require that some of the information we send you should be in writing. When you visit the Site or send emails to us, you are communicating with us electronically. We may communicate with you by email or by posting notices on the Site. For contractual purpose you agree to this means of electronic communication and you acknowledge that all contracts, notices, information and other communications provided to you electronically comply with any legal requirement that such communications should be in writing. This condition does not affect your statutory rights.

10. OUR LIABILITY

We warrant to you that any Product(s) purchased from us through the Site is of satisfactory quality.

Our liability in connection with any Product(s) purchased through our Site is strictly limited to the purchase price of the Product(s). This does not include or limit in any way our liability for:

  1. Death or injury caused by our negligence
  2. Under section 2(3) of the Consumer Protection Act 1987
  3. Fraud or misrepresentation
  4. Any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

We accept no liability for any loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time or for any indirect or consequential loss or damage of any kind however arising and whether caused by tort (including negligence) breach of contract or otherwise, even if foreseeable.

Details of warranty periods and after sales service can be found in the appropriate User Instruction Manual for the Product(s) purchased.

11. NOTICES

All notices given by you to us must be given to us in writing by email or at the address detailed in paragraph 4 above. We may give notice to you at either the email or postal address you provided to us when placing an order, or in any of the ways specified in paragraph 4. Notices will be deemed received and properly served immediately when posted on the site, 24 hours after an email is sent, or three days after the date of posting any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of email, that such email was sent to the specified email address of the addressee.

12. TRANSFER OF RIGHTS AND OBLIGATIONS

The contract between you and us is binding on you and us and on our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of a contract, or any of your rights and obligations arising under it, without our prior written consent.

We may transfer, assign, charge, sub-contract or otherwise dispose of a contract, or any of our rights or obligations arising under it, at any time during the term of the contract.

13. EVENTS OUTSIDE OF OUR CONTROL

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control (“Force Majeure Event”).

A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

  1. Strikes, lock-outs or other industrial action
  2. Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether war declared or not) or threat or preparation foe war.
  3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster
  4. Impossibility of the use of railways, shipping, aircraft, motor transport, or other means of public or private transport
  5. Impossibility of the use of public or private telecommunication networks
  6. The acts, decrees, legislation, regulations or restrictions of any government.

Our performance under any contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the contract may be performed despite the Force Majeure Event.

14. WAIVER

If we fail at any time during the term of a contract, to insist upon strict performance of any of your obligations under the contract or any of these terms and conditions, or we fail to exercise any of the rights or remedies to which we are entitled under the contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

A waiver by us of any default shall not constitute a waiver of any subsequent default.

No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with paragraph 11 above.

15. SEVERABILITY

If any of these terms and conditions or any provisions of a contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions or provisions which will continue to be valid to the fullest extent permitted by law.

16. ENTIRE AGREEMENT

These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

We each acknowledge that, in entering into a contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such contract except as expressly stated in these terms and conditions.

Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these terms and conditions.

17. OUR RIGHTS TO VARY THESE TERMS AND CONDITIONS

We have the right to revise and amend these terms and conditions from time to time.

You will be subject to policies and terms and conditions in force at the time that you order Product(s) from us, unless any changes to those policies or these terms and conditions is require to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the order confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Product(s)).

18. LAW AND JURISDICTION

Contracts for the purchase of Product(s) through the site will be governed by English law. Any dispute arising from, or related to, such contracts shall be subject to the exclusive jurisdiction of the courts of England and Wales.