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Privacy Policy

Privacy Policy

This privacy policy sets out how Latchways plc uses and protects any information that you give Latchways plc when you use this website.

Latchways plc is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Latchways plc may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 03 February 2012

What we collect

We may collect the following information:

  • name and job title
  • contact information including email address
  • enquiry information relevant to Latchways plc’s products and services

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. 
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
  • We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which is placed on your computer's hard drive. The cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use a cookie to remember your preference for the language to display this site in. The cookie is automatically stored on your computer when you click on one of the flags at the top of the webpage.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

These are the cookies used on latchways.com:

Name Function
LANG , i18n_lang, i18n_lang2, i18n_lang3 Provides the ability to remember your preferred language to view the site in.
__utma, __utmb, __utmc, __umtd, __utmz Google Analytics cookie that allows us to analyse which pages of the site are visited and for how long. This information helps us to continuously improve the content of the site and ensure it meets our customers’ needs. Google Analytics stores your IP address anonymously on its servers in the US, and neither Latchways plc nor Google associate your IP address with any personally identifiable information.
has_js Remembers whether you have Javascript enabled to offer additional functionality on enquiry forms and within the e-commerce environment.
SESS* The e-commerce capability uses a number of session variables to store the contents of your shopping basket and slected options during the checkout. These session variables do not persist on your computer for very long once you have closed your browser.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Latchways plc, Hopton Park, Devizes, Wiltshire SN10 2JP, UK.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.